Digital enablement
Staff Roster Planning Solution
Applying Technology
Use Cases
Airports
Ticketing, Boarding Pass Issue, Luggage Handling, Boarding Process, Cargo Handling etc. resources have different skill sets, training and their availability may vary.
There could priority of Permanent employees over contracted staffs.
Hospitals
Nurses, Doctors, Physiotherapists, Cleaning, Administrative etc. resources have different skill sets, training and their availability may vary.
Whole facility could be divided in departments and some staff types like Doctors could be shared across departments e.g. OPD, In-Patient and Surgery . Also there could priority of Permanent employees over contracted staffs.
Factories
Operators, Supervisors, Technical Services, Quality, Maintenance, Warehouse etc. Staff resources have different skill sets, training and their availability may vary.
Inter departmental coordination in every shift needs to be ensured. Priority of Permanent employees over contracted staffs and also overtime cost needs to be considered.
Leisure, Hospitality
Reception, Restaurant, Cleaning, Respective Facility Staff, Laundry, Inhouse maintenance etc. staff resources have different skill sets, training and their availability may vary.
Some services are expected 24x7 while some are day time. Preferences of Permanent and contract needs to be handled. Human assignment suffers from bias in real and perception level.
Call Center / BPO / KPO
Call Operators, Supervisors, Administrative, Support staff etc. staff resources have different skill sets, training and their availability may vary.
Long waiting times and skill gaps in handling cases could lead to service level and quality issues. XPlan Staff Roster Planning handles the challenges of Skills, compatibility, availability, labour laws, prefences and suggests assignments which delivers best service levels and removes bias from the process.
Technical Support
Number of Support tickets could vary every day and in seasons widely. Every day assignment and maintaining good service levels can be challenge. A Flexible workforce with contractors and vaarying charge rate presents a challenge of staffing meticulously.
Skilled staff planning for moderate size operations (>50 staff) can be difficult task. Skill requirement matching for a given type of job gives rise to several options. Given daily change in requirement, staff leaves and public holidays, labor law compliance, staff compatibilities, contract and payroll staff preferences, the task becomes daunting.
Planning by hand could unknowingly induce bias. Algorithms based assignment helps quick re-scheduling, unbiased and can reduce cost while improving service level.